Privacy Policy

Last updated: 20 May, 2025

Welcome to Shyft Clean’s privacy notice. By accessing our website or using our services, you agree to the practices described in this Privacy Policy, as well as our Terms & Conditions and Cookies Policy.

Please read this policy carefully to understand how we collect, use, share, and protect your personal information.
If you have any questions, contact us at admin@shyftclean.com

1. Contact Information

Shyft Clean is the data controller responsible for your personal data.

Email: admin@shyftclean.com
Registered Address: – 20 Wenlock Rd, London N1 7GU
ICO Registration: – ZB983852

2. How We Collect Your Data

We may collect personal data when you:

• Browse our website
• Submit a booking
• Communicate with us via chat, email, phone, or contact forms
• Provide feedback, reviews, or participate in surveys
• Interact with our ads or social media
• Use cookies or analytics tools on our site

3. What We Collect

We may collect and process the following personal data:

• Contact Details: Name, address, email, phone number
• Booking Information: Services booked, date/time, location
• Payment Details: Payment method (we do not store full card data)
• Technical Data: IP address, device info, browser type, cookies
• Account Preferences: Login credentials, communication preferences
• Communications: Messages sent to or from us, chat history, feedback
• Photos (optional): If submitted for property/service assessment

We never store full credit card details. All payments are securely processed through third-party providers like Stripe.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• To perform a contract with you (e.g. service delivery)
• To comply with legal or regulatory obligations
• For our legitimate interests (e.g. service improvement, fraud prevention)
• Based on your consent (e.g. marketing emails — which you can withdraw at any time)

5. How We Use Your Data

We use your data to:

• Manage your bookings and user account
• Deliver the services you’ve requested
• Communicate important updates (booking, pricing, changes)
• Process payments and issue invoices
• Respond to enquiries and support requests
• Improve our website and services
• Send promotional messages if you’ve opted in
• Enforce our terms, prevent fraud, or resolve disputes

We may anonymise and aggregate data for research and service improvements.

6. Sharing Your Data

We only share your data when necessary:

• With cleaners or service providers assigned to your booking
• With payment processors like Stripe for secure transactions
• With communication tools (email/SMS providers)
• With marketing and analytics partners (e.g. Google, Meta)
• With legal or regulatory authorities when required by law
• With debt recovery or fraud prevention agencies if payments are not made or services are misused
• In the event of a sale or transfer of the business

All third-party partners are GDPR-compliant and contractually bound to protect your data.

7. International Transfers

Some of our service providers may process your data outside the UK or EU. In such cases, we ensure that appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place to protect your data in line with UK GDPR.

8. Data Security

We have implemented strong technical and organisational measures to safeguard your data from loss, misuse, or unauthorised access.

However, internet-based data transmission is never fully secure. You are responsible for keeping your login credentials confidential.

9. Data Retention

We retain personal data only as long as necessary to:

• Fulfil our service obligations
• Comply with tax or legal requirements
• Resolve disputes and enforce agreements

You may request that we delete your data (see section 11 below).

10. Cookies

Our website uses cookies and similar tracking tools to enhance your browsing experience and analyse site usage. Cookies help us:

• Remember preferences
• Deliver relevant ads
• Track usage analytics (via tools like Google Analytics)

You can control cookie settings in your browser.

11. Your Rights

You have the right to:

• Access your personal data
• Correct any inaccuracies
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent where applicable

To exercise any of these rights, email us at admin@shyftclean.com. We may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

12. Changes to This Policy

We may update this policy from time to time. All changes will be posted on this page, and where appropriate, notified to you by email or website banner.

Please check this page occasionally to ensure you remain informed.

Last updated: 20 May, 2025